Requesting CC

Requesting CC is done differently depending on the type of agent the caller is using.

With generic agents, the CallCompletionRequest application must be called in order to request CC. There are two different ways in which this may be called. It may either be called before the caller hangs up during the initial call, or the caller may hang up from the initial call and dial an extension which calls the CallCompletionRequest application. If the second method is used, then the caller will have until the cc_offer_timer expires to request CC.

With native agents, the method for requesting CC is dependent upon the technology being used, coupled with the make of equipment. It may be possible to request CC using a programmable key on a phone or by clicking a button on a console. If you are using equipment which can natively support CC but do not know the means by which to request it, then contact the equipment manufacturer for more information.



lmadsen 2010-10-21